Shipping policy

Sydney Composites Shipping Policy

At Sydney Composites, we strive to deliver your orders safely and efficiently. As our product range includes both hardware and custom car parts, lead times may vary. Please review our shipping policy below:

Processing & Lead Times

  • In-stock hardware & apparel items: Processed within 1-2 business days.
  • Custom car parts: Lead times vary depending on the complexity of the order. Estimated timelines will be provided at checkout or upon order confirmation.

Shipping Rates & Delivery Times

Shipping costs are all calculated in the checkout based on your location, and the weight & dimensions of the goods you have ordered.

  • Standard Domestic Shipping: Estimated delivery within 3-7 business days for in-stock items.
  • Express Domestic Shipping: Estimated delivery within 1-3 business days for in-stock items.

For custom car parts, shipping timeframes will commence once production is complete.

International Shipping
We offer international shipping to select countries. Shipping costs and delivery times depend on the destination and product type. Please note that customs fees and import taxes are the responsibility of the customer.

Order Tracking
You’ll receive a confirmation email with tracking details once your order has been dispatched.

Delivery Issues
Sydney Composites is not liable for lost or stolen parcels once marked as delivered. If you experience any issues, please contact the courier directly, or reach out to our team — we’re happy to assist where possible.

Returns:

All returns can be sent/brought in to:

Sydney Composites 6 Hallstrom Place, Wetherill Park, NSW, 2164.

If you purchased an item from Sydney Composites and it’s not of acceptable quality or doesn’t match the product description, you can return it, within 21 days from the purchase date. Simply bring it in/send it back to us with the original invoice and we’ll repair it or exchange it, or give you a refund for your purchase using your original payment method.

We do not allow returns or exchanges on items that have been custom made, made to order, or modified specifically as per a customer’s request. However, we do understand that mistakes can be made every now and then, and we are more than happy to work with you to make sure the product is exactly how you want it!

If you have an item that has been custom made, and you need it returned/modified, email info@sydneycomposites.com.au, and we’ll reply asap with a feasible solution.

Changes to Your Order
For modifications or cancellations, contact us immediately. While we cannot guarantee changes once an order is placed, we will do our best to accommodate your request.

Questions?
If you have any shipping inquiries or need further information about custom orders, get in touch at info@sydneycomposites.com.au

FAQ – Shipping and Returns:

Can I place an order online and collect it from Sydney Composites?

Yes you can, simply select “Store pick up” in the checkout.

How do I know that you’ve received my order?

You’ll receive an order confirmation as soon as we’ve received your order. If you haven’t received your confirmation after 24 hours please email info@sydneycomposites.com.au, or simply call 02 8747 0679 to speak to a Sales Team member.